Refund policy

 1. Overview

We want you to shop with confidence. If you’re not completely satisfied with your ROADTAG purchase, we’re here to help—while complying with the Consumer Act of the Philippines (RA 7394) and other relevant policies.

However, due to the nature of our products, customized or personalized tags (including tags with custom information or personal details) are non-returnable and non-refundable, unless they arrive damaged, defective, or with errors made by ROADTAG.

2. Return Window

    • Non-customized items – Return or exchange within 30 calendar days of delivery.
    • Defective, damaged, or incorrect items – Report within 7 days of receipt.
    • Customized or personalized items – Final sale, unless there is a production defect or error on our part.

3. Eligibility Criteria

To qualify for a return, item(s) must:

  1. Be unused, unwashed, and in original condition.
  2. Include all packaging and accessories.
  3. Have a valid proof of purchase (e.g., order number or receipt).

Excluded from return:

    • Personalized ROADTAG plates with custom information
    • Tags with custom designs, names, or medical details
    • Items returned beyond the allowed return window

4. How to Request a Return

    • Email roadtag.ph@gmail.com with:
      • Order number
      • Item(s) for return
    • Reason (include photos if defective or incorrect)
    • Wait for our Return Authorization and instructions.
    • Pack the item securely and return it as instructed.

Note: Items sent back without prior authorization may not be processed.

5. Shipping Costs

    • If defective/wrong item: ROADTAG shoulders shipping costs.
    • If due to change of mind or incorrect order by customer:
    • Return shipping is shouldered by the customer. Original shipping fees are non-refundable.

6. Inspection & Approval

Returns are inspected within 5 business days. You’ll be notified once the return is approved or denied based on our policy and product condition.

7. Refund Methods

    • Original payment method – Refunded within 5–10 business days after approval.
    • Store credit – Optional for faster resolution.
    • Replacements – Sent after inspection, if applicable.

8. Exchanges

We allow exchanges for non-customized items if the requested item is in stock. For customized tags, exchanges are only possible in cases of production error or defect.

9. Warranty Concerns

Beyond the return window, ROADTAG offers a 6-month limited warranty for defects in materials or craftsmanship (not including wear and tear or user damage). Email us for assistance.

10. Non-Returnable Items Summary

The following cannot be returned unless defective or incorrect:

    • Tags with personal or custom information
    • Specially customized designs
    • Items damaged due to misuse or wear and tear
    • Sale or promotional items (unless defective)

11. Contact Us

Questions or concerns? We’re here to help:

    • Email: roadtag.ph@gmail.com
    • Phone: +63 927 651 0234
    • Address: Westgate Center, Alabang, Philippines

Thank you for choosing ROADTAG—crafted to protect what matters most.